Frequently Asked Questions

 

 

 

How to register an account & purchase online?

You can implement the purchase without registering. Of course you can also register by following the steps below.

1. Click   in the top right corner.

2. Click “Create account”

3. You will be prompted to enter your email address and to create a password, as well as other pertinent information regarding your account.  

4. Voila! Your account is created.  You will be able to start placing orders now.  You have also been sent a confirmation email to remind you of your account details.

 

Do you offer credit terms?

MRO-ONLINE is proud to offer its customers the opportunity to purchase on credit terms. If you’d like to purchase on credit terms you can apply by filling out a credit application and emailing it to support@mro-online.com for review.

  

Is my payment secure?

Yes, mro-online.com meets all Payment Card Industry (PCI) standards and is SSL secure.

SSL certificates show website is protected and. All information, such as credit card details and other sensitive data is protected. The SSL is symbolized by a padlock icon in the URL bar and the web address begins with https.

TrustedSite McAfee SECURE Certification

Our website powered by shopify platform, All stores powered by Shopify are PCI compliant by default so you can keep payment info and business data safe. For more information on PCI standards, please click HERE.

 

Can you place my order for me?

Yes, if you don’t feel comfortable using our website. Please email support@mro-online.com  and one of our industry professionals will help you place your order.

 

What is your return policy?

If for any reason you are not completely satisfied with your purchase, you may return the item within 60 days of delivery of your order. To learn more about our return policy, please click HERE to be redirected to our website’s returns page.

 

What is your shipping policy?

Free Shipping on All Products. all orders would be shipped out within 7-12 business days, Depending on total weight of the products, following shipping method would be chosen accordingly.

Shipping Type	Package Weight	Order Processing Time	Transportation Time	Remark
FedEx	10 - 20kgs	2-4 business days	2-5 business days after ship date	Deliver to your door.
Air transport	20 - 50kgs	2-4 business days	4-8 business days after ship date	Shipping to local air port, need your local courier help to deliver goods to your door.
Sea transport	＞50kgs	2-4 business days	15-30 business days after ship date	Shipping to local sea port, need your local courier help to deliver goods to your door.

 

 

Do you sell parts that aren’t featured on your website?

We have access to millions of parts from over 850 suppliers nationwide. If you are not seeing what you need online, please call one of our Sales and Product Support Specialists to assist you. They will be more than happy to find the part you need.

 

If there were price discount in bulk order?

Surely, If you had large quantity purchase order or long-term stable demand, we could offer a lower cost. Please email support@mro-online.com  and one of our industry professionals will give you service.

 

 

Where can I see my order history?

Click at the top right corner

Then "Sign in"

View Order history

 

How can I contact someone for help?

Email us at: support@mro-online.com and we will always have a response back to you in less than 24 hours.

 

How can I submit a new feature?

Let us know what you want to see!  We are always trying to create new features that will make the lives of our customers much easier.

Email us at: support@mro-online.com and we will put the request into a queue